Terms and Conditions
Riddle Rooms Ltd. 2023
These Terms and Conditions and any contracts and agreements concluded incorporating them are governed by UK law and as such all disputes arising in relation to or as a result of these shall be submitted to the exclusive jurisdiction of the UK courts. Statutory rights of visitors of the website as well as customers of Riddle Rooms Ltd. are not affected.
1. WEBSITE USE
(1) The website www.riddlerooms.co.uk is owned and operated by Riddle Rooms Ltd. All rights reserved to amend these Terms and Conditions in full or in parts including contents of the website referred to herein above any time without prior notice.
(2) Visitors to this website are kindly required to read carefully these Terms and Conditions as these apply to the use of the website.
(3) Riddle Rooms Ltd. is committed to keep all information on its website and in all customer focussed communication accurate and up-to-date.
(4) The intended use of the website is non-commercial, and as such, visitors are not allowed neither to alter, change, modify, copy, distribute, transmit, display, perform, reproduce, publish any of its content, nor to license, create derivative works from, transfer or sell any information obtained from this website, without the written consent of the company.
(5) Visitors to the website may not link to or use all or any part of the website for any purpose which is deemed to be fraudulent, unlawful, defamatory, harmful, obscene or by any laws and social norms objectionable.
(6) Visitors of this website are warned that the Internet is not fully secure. Whilst Riddle Rooms Ltd. will take all appropriate steps and precautionary measures to protect the security of any payment card information, shall not be hold liable for any damage that Visitors may suffer as a result of the loss of confidentiality of any such information.
(7) Riddle Rooms Ltd. shall not be liable to any person for any direct or indirect, consequential or incidental damages including (but not limited to) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
(8) The trade marks, images and logos displayed on the website are the property of Riddle Rooms Ltd. Visitors of the website are not permitted to use any of these images, trade marks and logos without prior written permission of Riddle Rooms Ltd. Any such use may constitute an infringement of the relevant proprietor’s rights.
(9) The website may contain hyperlinks to third party websites. The operation of those websites is out of Riddle Rooms Ltd.’s control and as such it accepts no liability for any damage arising out of any use of those websites.
2. DATA PROTECTION AND DATA SECURITY
(1) Riddle Rooms Ltd. may collect, store and use customer data solely for its own analytical and business development purposes, it will, therefore, not disclose any of these data to any 3rd parties in full or in part. Riddle Rooms Ltd. is dedicated to ensure that the privacy of personal information is protected in accordance with the Data Protection Act 1998.
(2) Customers of Riddle Rooms Ltd.’s games may not disclose any details of the games directly or indirectly to the public.
(3) It is strictly prohibited to take any recordings on the premises of Riddle Rooms Ltd. including but not limited to the games. This includes image, voice and sound recordings by mobile phones, tablets, computers, portable recording devices (video and/or audio) and cameras. Any such recording will result in immediate conclusion of the game and customers attempting to make such recordings will be asked to leave the premises. In any such cases fees paid by the customer would be forfeited and the paid service will be considered as duly delivered.
(4) Photos of each team will be taken during and at the end of the game.
(5) Photos of each teams will be stored on our server linked to the booking.
(6) Teams agree that Riddle Rooms Ltd. may use these photos on its website Gallery and social media sites without names and other identification details.
3. THE SERVICES RENDERED
(1) Our service is a live team entertainment event, which is organised on our premises in office settings.
(2) Our Games are themed and continually moderated and controlled events, where neither people nor any objects, personal belongings or interests are in in any danger or risk as a result of the script, scenery, staff activities or any other aspects controlled and governed by Riddle Rooms Ltd.
(3) Our games, storyboards, scenery and structures form intellectual property of Riddle Rooms Ltd. Copying, replication, publishing in any details may only be carried out with prior written consent of Riddle Rooms Ltd.
(4) Our prices, as well as other appropriate and important information, such as age restrictions, warnings and recommendations about the games are published on our website.
4. BOOKING
(1) The only language available for the conclusion of a contract online is English.
(2) Only person(s) who are at least 18 years of age are permitted to book a Game.
(3) Any purchase on the website is valid only when processed by Riddle Rooms Ltd.
(4) The booking process is concluded when payment is confirmed. You shall receive a confirmation once your booking is processed.
(5) Customers are responsible for entering the required details correctly when processing the booking online.
(6) Riddle Rooms does not validate personal information entered by customers while booking a game.
(7) Booking is confirmed only when payment is confirmed. Until such confirmation the booking is conditional only i.e. in absence of payment the booking request gets refused.
(8) Booking confirmation is sent to the email address the customer who performed the booking has entered onto the online form. The email sent is the booking voucher with the unique booking reference number clearly stated on it.
(9) The game can be claimed only on the date and at the time that is contained in the voucher. The dates and times are non-amendable once the voucher is issued.
(10)The voucher is transferable just as a theatre ticket. The first who presents the voucher upon arrival to our staff may enter the game. Any subsequent claims or presented vouchers will be deemed void.
5. PAYMENT
(1) Full payment is required at the time of booking.
(2) Full payment is required in advance of the booked appointment(s).
(3) Payments are processed in British Pounds.
(4) Riddle Rooms Ltd. uses Stripe to process online payments. Accepted cards are listed on the website.
(5) When payment is made by bank transfer, payment must be made by due date as defined on the invoice issued.
(6) BACS payment is not available when time period between issue date of the invoice and date of booked appointment is shorter than 12 work days.
6. CANCELLATIONS AND NO-SHOW RESCHEDULING
(1) Once booking is confirmed, cancellation within 72 hrs of the start time of the game is not an available option.
(2) Once booking is confirmed, cancellation earlier than 72 hrs of the start time of the game (and, respectively, within 72 hrs on purchase of a Gift Voucher from our website) is available against a cancellation fee.
(3) Cancellation fee as described in point 6.2. is 33.33% of the paid booking fee, maximum £50.
(4) Cancellation fee is deducted from the amount refunded to customers bank cards or bank transfer.
(5) Cancellation is not an available option when the booking was made with the application of promotional codes (gift voucher, third-party vouchers, seasonal or fixed-term promotional codes).
(6) The reservation will be deemed a no-show when the delay in arrival is, or more than 20 minutes.
(7) In case of a no-show the full amount paid for the booked game will be forfeited.
(8) Should Riddle Rooms Ltd. cancel customer bookings, we will offer the choice of either receive a full refund of all monies paid or accept an alternative game time.
7. RESCHEDULING OF BOOKINGS
(1) Rescheduling is not available within 48 hrs of the booked time.
(2) Rescheduling is available against a fee of £20 provided the request to reschedule is submitted to Riddle Rooms Ltd. between 2 to 5 calendar days prior to the originally booked time. Rescheduling is always subject to availability of game slots and cannot be guaranteed.
(3) Rescheduling is free of charge provided the request to reschedule is submitted to Riddle Rooms Ltd. min. 5 days prior to the booked time.
(4) Should Riddle Rooms Ltd. reschedule customer bookings, we will offer the choice of either receive a full refund of all monies paid or accept an alternative game time.
8. CANCELLATION AND RESCHEDULING OF CORPORATE TRAINING AND MEETING EVENTS
(1) For cancellation within 7 days 100% of the paid fees are forfeited, refund is not an available option.
(2) For cancellation between 7 and 14 days a 33,33% cancellation fee , maximum £150 will be applied.
(3) For cancellation 15 or more days in advance a full refund will be made.
(4) For rescheduling within 7 days a fee of £75 will be applied for a business meeting event, and £200 for a training program.
(5) For rescheduling between 7 and 14 days a fee of £50 will be applied for a business meeting event, and £150 for a training program.
(6) For rescheduling 15 or more days in advance no fees are applicable.
9. REFUNDS
(1) Refund of full amount paid on game bookings is available when
a) the game(s) paid for is not available at the original date and in the 90-day period on the original date at all due to reasons beyond our customers’ control.
b) Riddle Rooms Ltd. cancels the customer booking and rescheduling of the said game is not an available option.
c) Riddle Rooms Ltd. initiates rescheduling of customer bookings, however no alternative date and time is acceptable for the customer.
(2) Partial refund (refund of individual player’s fees in particular) of any paid amounts is not an available option. We recommend to book your game for a lesser number of players, and pay for the added players on arrival.
10. USING THE SERVICE
(1) Riddle Rooms Ltd. reserves the rights to unilaterally define any age restrictions for any of its games. These restorations will be defined based on the larger context of the storyboard, the nature and content of the story of the given room, the special effects (if any) applied in the Room, the installations and the tools and equipment used in the Room.
(2) Any gaming teams entering the premises of Riddle Rooms Ltd. must have at least one adult member, or, in case of young Party teams, one adult must escort the team to our premises and stay there until the team leaves. The adult member referred to herein assumes responsibility for self conduct of all other team members under 18 years of age.
(3) Families are welcome to our rooms, we leave it to parents to decide if they wish their children to be there with them in any of our rooms. However we recommend to consider our age restrictions as described under 7.1. herein above.
(4) As our Rooms are operated with wi-fi linked and remotely operated technical equipment including but not limited to IP cameras, walkie talkies, customers with specific medical devices such as pacemakers, and any other technical implants are required to seek medical advice about any potential risks it might represent to them, before participating in any of our games. Riddle Rooms Ltd. assumes no liability for such risks.
(5) Customers will participate in any of our games entirely on their own accord and sole discretion, assuming all inherent risks and accountability of such a decision. Riddle Rooms Ltd. assumes no liability whatsoever for any (personal or equipment) damages or injuries caused by game room misuse or not following the rules described before the game.
11. RULES OF CONDUCT
(1) Customers under the influence of alcohol, drugs or any other substances that hinder sound judgement will be denied of gaming, or even entry to our premises.
(2) Employees of Riddle Rooms Ltd. are making decisions as described in 10.1. based on reasonable belief.
(3) Displaying inappropriate, rude, indecent or intolerable behaviours by customers may result in suspending, or ending the game in its course by Riddle Rooms Staff. In any such events the game will be deemed properly finished, and as such, no refund or any other form of compensation is due.
(4) Each customer will be duly informed and instructed about the rules of the game, with special attention to do’s and dont’s specific to the Room they are about to enter. Non-adherence to these instructions will result in suspending or ending the game in its course by the Game Moderator. In any such events the game will be deemed properly finished, and as such, no refund or any other form of compensation is due.
(5) Customers agree to reimburse Riddle Rooms Ltd. for any damages to any objects and installations, resulting from their misbehaviour whether wilful or out of negligence. Riddle Rooms Ltd. therefore is entitled to present claim to the customer for reimbursement for the costs incurred as a result of such behaviour.
(6) Premises including game rooms are continually monitored by cctv devices, of which customers are informed by signages properly displayed.